Shipping & Returns

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

EXTRACTED FROM PRIVACY POLICY:

ORDERS
Aromas offer the most comprehensive range of delivery options available to customers to meet delivery times and cost requirements. We offer a reliable and economical delivery service.

POST SERVICE
Aromas offer standard postal services for all deliveries unless otherwise stated in the order. Delivery times may vary according to order size and delivery location.

OVERNIGHT SERVICE
Aromas offers an Express Overnight Service for orders to all capital cities and major regional centres Ex-stock orders lodged by 10am for all cities will be processed the same day with anticipated delivery times between 8.30am and 1.30pm the following day.

NEXT DAY SERVICE
Aromas also offers an economical delivery service to capital cities with delivery times between 8.30am and 5.00pm, if ex-stock orders are entered by 10am the previous day. Second day service is available for some regional areas.

PART SHIPMENT
Aromas will not ship part orders. We will only ship your order when our warehouse has every item available in stock.

RETURN AND CREDIT OF GOODS
Aromas will afford a reasonable opportunity to its customers to examine goods for the purpose of ascertaining whether or not they conform to the purchase order. A period of 14 days from the date of delivery to alert Aromas to non-conformity is given in the following situations:

a. Shipment of wrong/damaged products
b. Short shipment of products from a consignment
c. Missing cartons from multiple carton consignments

When returning goods for credit please ring +617 3393 9324 or e-mail info@aromas.com.au to advise us of the situation. All products returned for credit must be in pristine, unopened condition with all seals intact. 
Opened, damaged or soiled product will not be accepted.
Aromas recommend that product returned by post should be sent by registered or certified mail. Aromas accepts no responsibility for loss or damage occurring in transit or return to Aromas. Aromas reserve the right not to affect any Third Party deliveries.

Address:
2/60 Alexandra Place Murarrie QLD 4172
Phone: +617 3393 9324
Fax: +617 3393 9325

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